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FillDream.net

Refund Policy

Last updated: June 19, 2023

At FillDream.net operated by E.I.LLC, Japan, we value our users and their satisfaction. This Refund Policy outlines the circumstances under which refunds can be issued.

General Provisions

  • Before making a purchase, we encourage users to review our service descriptions, system requirements, and any available demos or trial versions to ensure the service meets their needs.

  • If you encounter issues or are dissatisfied with our services, please contact our support team immediately. We will make every effort to address your concerns or rectify any problems.

Eligibility for Refunds

  • Refunds will generally be granted under the following conditions:

    • The service did not function as described and no solution was provided within a reasonable timeframe.

    • The purchase was made in error and the service has not been used.

    • There was a duplicate transaction due to a technical glitch.

    • Any other situation deemed appropriate for a refund at the discretion of FillDream.net.

  • Refunds will not be granted under the following conditions:

    • The user simply changes their mind.
    • The user's inability to use the service due to not having the necessary equipment, software, or skills.
    • Issues caused by third-party software or platforms.

Refund Process

  • To request a refund, please contact us our support team with the following information:

    • Order or Transaction ID.
    • Reason for the refund request.
    • Any relevant evidence (screenshots, error messages, etc.)

  • Once your request is received, our team will review the details and notify you of the approval or rejection of your refund within 7 business days.

  • If your refund is approved, the amount will be credited to your original method of payment. The duration for the refund to appear in your account can vary based on the payment provider.

Chargebacks

If you initiate a chargeback with your credit card company or bank, we reserve the right to:

  • Contest the chargeback.
  • Temporarily or permanently suspend your account on FillDream.net.

Changes to this Refund Policy

FillDream.net reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage users to review this policy periodically to stay informed about our refund practices.

Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us.